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VOLUNTEER SERVICES

Adult Volunteer Application
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Seasonal Volunteer Application
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Sally H. Jenks, MPH, Director, Managed Care, Business Development and Volunteer Services
Carol Brown, Coordinator of Volunteer Services
Telephone: 617-855-2118
E-mail: cgbrown@partners.org

  1. Becoming a Volunteer
  2. Policies and Procedures
  3. Volunteer Guidelines
  4. Employees Wishing to Volunteer
  5. Volunteer Perks

1. Becoming a Volunteer

Thank you for your interest in becoming a volunteer at McLean Hospital

The overall goal of the Volunteer Services Department is to assist McLean Hospital with its mission: patient care, teaching and research. Volunteers fill a variety of challenging needs. McLean volunteers come from many different areas throughout the United States. They vary in age, background, personality, interests and skills. We are especially interested in volunteers with musical talent and/or arts and crafts skills.

Volunteers are asked to work a specified schedule for a predetermined period of time. They work under the direct supervision of staff in the program or area and receive general direction and guidance from the Coordinator of Volunteer Services.

Staff members are grateful for volunteer assistance and appreciate their energy, enthusiasm and dedication. The hospital benefits from the insight volunteers bring and the information about mental illness, treatment and hospital goals volunteers take back to the community.

2. Policies and Procedures

Application Procedure
Labor regulations do not allow a person to volunteer or otherwise perform services for free if the services are those for which we typically pay employees. Potential volunteers complete an application form and are interviewed by the Volunteer Coordinator and supervisor of the area where the volunteer will be placed. The applicant’s interests, skills, motivation and availability of time are thoroughly explored.

Qualifications
While qualifications vary according to the position, the following are essential in all volunteer assignments: stability, dependability, ability to relate to people and the ability to make a commitment to the required schedule. Volunteers must be 18 years of age. Volunteers, like all hospital employees and trainees, must complete a CORI (Criminal Offender Record Information) form prior to acceptance. They must also attend orientation for new employees.

Placement
We match an applicant’s qualifications and interests with the needs of the areas to be served. The Applicant is referred to the appropriate staff person for an interview and a final decision concerning acceptance.

Orientation
(IMPORTANT: Please be sure to bring a photo ID to the Orientation Session)
All new volunteers are required to attend the McLean Hospital New Employee Orientation that provides information on the following elements: fire/safety, infection control, hospital mission and governance structure, continuous quality improvement, compliance, patient confidentiality, media guidelines, hospital and human resources policies, including the sexual harassment policy, guidelines for reporting incidents, guidelines for conduct with patients, and information on patient’s rights. Volunteers also receive a copy of Guidelines for Volunteers.

Each volunteer must complete the hospital’s mandatory education program, which includes an annual review of infection control, fire/safety and patients rights.

Site-based Supervisor
Volunteers are under the direction of a site-based supervisor and receive general direction and guidance from the Coordinator of Volunteer Services.

Keeping Track of Your Time
Keeping track of your volunteer time is easy and convenient. You will be given a year-long timesheet during the orientation process. You must keep track of your time and return it to the Volunteer Coordinator either at the time of your termination or at the end of each year. This allows the Volunteer Department to report our progress to the McLean community.

Confidentiality
Volunteers are required to sign a confidentiality agreement.

Evaluation
At the time of termination, supervisory staff completes an evaluation for each volunteer for inclusion with the volunteer’s record. This information is reviewed with the volunteer.

3. Volunteer Guidelines

  1. Volunteers will have an assigned site-based supervisor who will meet with them regularly, approve their time sheet and make sure their badge and time sheet are turned into the Volunteer Office at the time of termination.
  2. Volunteers have the responsibility to support the staff and the policies and procedures of McLean Hospital.
  3. Volunteers are expected to come regularly and promptly for the times they have agreed to volunteer. On arrival, the volunteer should check in with staff to receive pertinent information and instructions.
  4. Volunteers should be groomed and dressed appropriately.
  5. Volunteers are not assigned keys.
  6. Volunteers have the responsibility to know the McLean Hospital emergency number (2-2-2-2) for their own safety as well as the safety of the patients.
  7. As noted above, volunteers must complete fire/safety and infection control training.

4. Employees Wishing to Volunteer

In order to avoid conflicts with regulations from the Department of Labor, the following guidelines must be followed if weekly paid employees request or are requested to provide unpaid volunteer services.

  1. An employee may not do any volunteer work at his/her own worksite.
  2. An employee may not provide as a volunteer the same service that he/she provides as an employee (e.g., a secretary in one division of the Hospital may not perform volunteer secretarial duties anywhere else in the Hospital).
  3. An employee may not volunteer services for which other employees are paid.
  4. Employee volunteers must register with the Coordinator of Volunteer Services and follow the same Volunteer Guidelines

5. Volunteer Perks

Cafeteria Discount: Volunteers receive a 15 percent discount in the de Marneffe Cafeteria. Each volunteer must show their volunteer badge at time of purchase.

Continuing Education: Volunteers are encouraged to attend the many seminars and conferences the hospital provides. Please visit Department of Postgraduate and Continuing Education on the McLean Hospital website

Parking: There is free parking on the grounds of the hospital in designated areas.

Entertainment Books: These books, for the Boston and surrounding area, offer coupons for restaurants, retail stores, entertainment venues, vacation packages, area attractions and services that can be used throughout the year. Price for a season book is $25/book. (The Entertainment Book is only available during the holiday season.)

Movie Tickets: AMC/Lowe’s and Showcase Cinema theatre tickets are available for $6 (with no expiration date). These tickets are good for movies that have been open for two weeks and can be used during the week or on weekends.

Six Flags New England: Spring/Summer – Six Flags is New England’s largest theme park packed with breathtaking thrills and amazing chills for all ages. Ticket prices are available in our Human Resource Department. Tickets can be used any day of the week and holidays.

Water Country: Spring/Summer – With over 20 acres of attractions, Water Country has been ranked one of the top 10 water parks in the USA. Ticket prices available in our Human Resources Department and discounted tickets includes general admission and unlimited use of all park attractions and are valid any day the park is open.

Canobie Lake Park: Spring/Summer – Located in close-by Salem, NH, this state of the art amusement park features 50 rides including three coasters, the Log Flume water ride, the Timber Splash water coaster, a hand painted antique carousel, a tantalizing variety of food, live entertainment, fireworks and more! Ticket prices are available in our Human Resources Department and discounted tickets can be used any day of the week including holidays.

Ski Passes: Winter/Spring – Available for Waterville Valley, Cranmore, Loon, Wachusett and Nashoba Valley, these passes are good any day of the week including weekends and holidays. Prices for the resorts are available in our Human Resources Department.

Yoga Class: Classes are held on Wednesdays at 5:15 and are 45 minutes in length. The Fitness Coordinator adjusts the class for all fitness levels. If interested in joining, contact the Fitness Center at 617-855-3360.

Walk-in Fitness Center: Use of the Hospital Fitness Center and equipment is available to volunteers during open fitness times and is $2.00 per session.

Powder Passport™: This is the only multi-mountain access card that offers UNRESTRICTED skiing and riding at your choice of 18 mountains in the northeast, for one low price! Choose from Attitash, Bretton Woods, Waterville Valley, Gunstock, Jay Peak, Gore Mountain Resort, Windham Mountain and more! Ski at the same mountain or mix and match – it’s up to you. Cards are available in one-, two-, three-, five- and seven-day increments and are good throughout the season. No blackout dates! You’ll also get a free color guidebook featuring mountain stats, trail maps, directions and great savings of up to 30 percent on nearby lodging. Also choose a free one-year subscription to "Ski" or "Skiing" magazines! Whether you’re a skier or a rider – any day, any time – the choice is yours! For a complete list of included mountains and lodging discounts, and to purchase your passport, click Powder Passport and enter coupon code "Mclean" to receive a 10 percent discount off full-priced cards, upon checkout.

Go Boston Card: Enjoy FREE admission to unlimited attractions in "your own back yard" with your own Go Boston Card. The Go Boston Card is the only all-inclusive, prepaid admission card to Boston’s top 60+ attractions, including the MFA, Duck Tours, Six Flags New England, Museum of Science and the New England Aquarium. With a Go Boston Card, you can also enjoy $1,000+ in savings at local shops and restaurants. These savings are valid 365 days/year with every Go Boston Card. Go Boston Cards are perfect for school vacations, visiting family and friends or just a weekend in town! Planning a vacation? Go Cards are also available in Chicago, Hawaii, Los Angeles, Miami, Orlando, San Diego, San Francisco, Seattle and California’s Wine Country. Every Go Card package also comes with a full-color guidebook with exclusive offers, maps and other tourist information. As a McLean volunteer you can save 10 percent on all Go Cards. Simply click Smart Destinations (Go Card USA) and enter coupon code "mclean" upon checkout.

Raise the Bar Wrappers: Custom candy bars for every occasion such as birthdays, weddings, showers, religious events and graduations. Add your photo for a special touch. Product line provides unique and efficient customer service and impressive and unique packaging, including custom candy bars, candy survival baskets, birth announcements, giveaways at conventions, seminars and conferences, fundraisers, place cards, favors at parties and weddings. McLean Hospital volunteers receive 15 percent off regular prices. In order to obtain discount, use the CODE: MCL6 when ordering. For assistance with an order, please call (866) RTB-Wrap, or (617) 293-0936. Visit www.raisethebarwrappers.com or e-mail Amy at infor@raisethebarwrappers.com.

Orchard Park Grill: Located at 208 Waverly Avenue in Watertown. The Orchard Park Grill has great reasonable priced pub-style food and nine new TVs! Show your McLean Hospital ID Badge to receive discount on all lunches and dinners!
07.2011